Who can file a complaint? What is the procedure?
Answer:
- Individual Consumer.
- Consumer Organisations/Registered Voluntary Consumer Associations.
- Resident Welfare Associations (RWAs).
- The Central Government or any State Government.
There is no court fee for filing complaint in consumer court. The consumer has to file a simple registration form and can even plead his case on his own. The claim up to ? 20 lakh is filed with district forum. If a consumer is not satisfied with the decision of the district forum, then he can make appeal to the state commission. If the consumer is not satisfied with the decision of state commission then he can make appeal to National Commission located in New Delhi. National Commission is the apex body in this regard.