How does a consumer exercise his right to be informed?
- Manufacturers display the required information on the goods or medicines we purchase, because consumers have the right to be informed.
- Consumers can then complain and ask for compensation or replacement, if the product proves to be defective in any manner.
- For example, if we buy a product and find it defective well within the expiry period, we can ask for a replacement. If the expiry period is not printed, the manufacturer would blame the shopkeeper and will not accept the responsibility.
- One can protest and complain if someone sells a goods at more than the printed price on the packet. This is indicated by the Maximum Retail Price (MRP). In fact, customers can bargain with the seller to sell at less than the MRP.
- On October 2005, the government of India enacted a law known as RTI or the Right to Information Act, which ensures its citizens all the information about the functions of government departments.