Classify communication services into two categories? Explain

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#1

Classify communication services into two categories? Explain main features of each.


#2

Communication services are classified into personal communication and mass communication.
Personal communication refers to communication between person to person. Letters, e-mails, SMSs, telephone and mobile phone facilities including STD and ISD services are examples of personal communication. Mass communication is the process of transferring or transmitting message to a large group of people. It includes radio, television, newspapers, magazine, books and films. It provides entertainment and creates awareness among people about various national programmes and policies.