It is known that diskettes produced by a certain company will be defective with probability .01, independently of each other. The company sells the diskettes in packages of size 10 and offers a money-back guarantee that at most 1 of the 10 diskettes in the package will be defective. The guarantee is that the customer can return the entire package of diskettes if he or she finds more than one defective diskette in it. If someone buys 3 packages, what is the probability that he or she will return exactly 1 of them?