Mr Seth and his wife had booked business class tickets for an Air Mindo flight from New York to
Mumbai on 14 October, 2011 and paid a total of 243241. The complainants had paid for business class seats, but had been provided the defective seats. As a result, they had to bear physical discomfort and mental harassment.
The Air Mindo was found guilty of deficiency in service. The Consumer Disputes Redressal Forum, Ahmedabad (Rural), allowed Mr Tarun Seth and Mrs Parthibha Seth to file a complaint by Consumer Education and Research Society (CERS), Ahmedabad, against the regional manager- Air Mindo, Ahmedabad, and the commercial director - Air Mindo, Mumbai.
It was observed by the forum that the airline was ' guilty of deficiency in service and directed it to refund the Seth's Rs 243241 with 996 interest from the date of complaint.
(i) Is the step taken by them is appreciable or not?
(ii) Which values of a customer satisfied in this case?