In one of the ATM of Punjab National bank, when a bank customer inserted his card he did not get cash

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#1

In one of the ATM of Punjab National bank, when a bank customer inserted his card he did not get cash. He inserted his card in the machihary twice and thrice but he failed to have the withdrawal. There was no one to help him. After some time, he got a SMS on his mobile phone that his transaction of withdrawing the given amount of money is successfuly completed. Someone else has withdrawn the amount using his information on that ATM. Which values are affected here by the above practice.


#2

The following values are affected:

  1. Confidence of bank customers in ATM services.
  2. Protection of the interest of it customers by the bank.
  3. Convenience of customers.
  4. Proper maintenance of ATM.
  5. Spreading of customers awareness relating to possible risks of using ATM.