A) What causes the permanent hardness of water? Mention one method to remove permanent hardness

a) What causes the permanent hardness of water? Mention one method to remove permanent hardness.
(b)What do you understand by electron-rich hydrides ? Give an example.
©Complete the following chemical reaction equation :

(b)Electron-rich hydrides have excess of electrons which are present as lone pairs. Elements of group 15-17 form such compound. (N${{H}{3}} has one lone pair, {{H}{2}}$0 has two and HF has three lone pairs of electrons). They will behave as Lewis bases, i.e., electron-donors.